Shipping policy

How will my order ship?

Generally, all online orders are shipped and delivered by FedEx Economy. Aerosol products are Ground shipping only. Aerosol products cannot be shipped to Alaska and Hawaii.

Do you ship internationally?

Currently, we only ship within the United States. However, we do have international distributors ready to help! Email us at info@aleenes.com and we can connect you, based on your country.

What is the processing time of my order?

In general, all orders placed Monday through Friday will begin processing the following business day. Orders placed during promotional sales may take up to 3 additional business days to process. Delivery times do not include Saturday, Sunday, or holidays. An expedited freight option is provided when available as well, but will still be subject to the above conditions.

Please note shipping may be delayed an additional 3-5 days due to a high volume of orders.

I just placed an order online, but have not received an email confirmation. Was my order received?

You should receive an email confirmation that your order was received as soon as you submit your order online. Once your order is processed and shipped, you will receive a shipping confirmation email for your order with tracking information.

How do I know when my order has shipped?

Once your order ships, you will receive an automatic shipping confirmation email from us with your tracking information.

I made a mistake on my order. Now what do I do?

Please contact us at info@aleenes.com as soon as you realize you made a mistake. If the order hasn't shipped, we can look at making changes or adjustments for you.

I checked my tracking information. It shows "Delivered" but I didn't receive the package. What should I do?

Please reach out to your local carrier's office to track the package and see if they show where they left the package. In some cases, the package will be at the local carrier's office if no one was available to receive it.

What if my order is damaged in transit?

Damages are the responsibility of the local carrier. Please reach out to them for next steps on your package.